Case in point, Christmas eve- I prepared my breakfast delicacy long after every else was asleep to rise overnight in preparation for the oven in the morning. Christmas morning arrives, everyone awakes, I place the dish in the oven and three minutes later everyone rushes to the kitchen to see what is on fire. I have tried to display a picture below for documentation purposes, however, blogger is not working at the moment so I will try later, so check back for the photo evidence.
This is not some rinky dink broke down old oven. This is a brand new top of the line Viking range. It has two separate ovens, one big and one small, for cooking foods at different temperatures. It has four gas burners on the top and a built-in grill (which I don't really like because it's kinda smoky when you use it even with the ventilation system). This thing cost way more than my first two cars PUT TOGETHER! I did not pick out this oven. It came with the house when we bought it. I would not have picked out this oven. I like the ones that go in the wall because the babies cannot reach them and I think they are safer. Apparently they are also better. This one sucks.
The service people that are specially trained by the "Viking" people have been out SIX times. SIX times. And it is still not fixed. It burns everything that goes in it. Within minutes. At first they blamed it on the factory not calibrating it to the correct altitude we are at and that's why it was burning stuff. Then they replaced the thermostat on it. Next they "rigged" it so it didn't get as hot so quickly. They told me they had tried everything they could think of to make it work. Then they hired someone new two weeks ago and sent him to try to fix it. He came last week and said it needed a new computer board or some such nonsense. So he came today and finally replaced that. Maybe it's fixed this time. I am honestly scared to try anything more time consuming than slice and bake cookies because I don't want to waste anymore of my time making something that will just burn in three minutes anyway.
If this doesn't fix it, I am done. Just done. They are going to replace it with a new oven. From a different company. I don't want another product from their company ever again. And they better not give me any guff about it either. I have been way beyond patient. And if it takes a long time, they are reimbursing me for my restaurant costs. I have to be able to feed my family! Enough is enough. This is beyond ridiculous. Not to mention my need to bake. It is how I deal with stress and cope with loss. Losing Matthew six weeks ago was very traumatic and I have not been able to process it the way I needed to through baking. It has not been good for my psyche. These are the rantings of a woman who desperately needs her oven at all times.